Product Owner – Digital Hotel Experience

Scandic Stockholm

Company

Role

About Scandic

Scandic Hotels is the largest Nordic hotel operator with a network of close to 280 hotels in operation and under development in 130 destinations. Every day, our 16,000 team members work with our mission to ”Create great hotel experiences for the many people”.

Our vision of being a world class Nordic hotel company doesn’t only include providing excellent service, but being able to deliver a fantastic daily experience for our customers, clients, staff and owners. We’ve recently added a number of signature hotels to our portfolio – providing a more unique hotel experience. Currently we’re going through a digital journey, where we are strengthening the digital competence throughout the company and focusing on understanding customer needs. This to be able to design great digital experiences across the full customer journey.

The Role

This Product Owner within digital hotel experience will be the driving force of innovation across the digital customer journey with focus on the in-stay experience. The role will own the digital experiences that takes on when the customer arrives and stays within one of Scandic’s hotels and work to ensure a seamless flow between the different digital services. For example, in-room entertainment, online check-in, mobile key and Wi-Fi services will be under your protection.

”driving digital innovation during hotel visits”

You will be a pro in identifying customer needs, understand and map their journey, and implement the best solutions. You will plan, test, implement and run different digital ideas with the goal of maximizing our customers’ in-stay experience.

You’ll be part of the Digital and Innovation team together with UX designers and product owners for the web and native app. The team is placed within the Brand & Guest Journey department that cover communication strategies, interior design, hotel concepts and product development. You will also collaborate extensively with other Scandic teams; IT, Ecommerce & Marketing, Revenue & Distribution, Loyalty, the Hotels and external collaboration partners. You will be reporting to the Digital & Innovation Manager.

 

You will:

  • Work as Product Owner for digital development initiatives, focus on the in-stay experience
  • Govern objectives, requirements and status of running initiatives
  • Run and coordinate tests and POCs, as well as full implementations of initiatives
  • Collaborate with external partners to deliver on digital solutions
  • Work together with UX and AD and have a close collaboration with the web and app product owners, as well as other departments within Scandic
  • Be the champion to ensure a seamless Scandic customer experience and drive digital innovation
  • Use Scandic’s Customer Journey map in your work and ensure it is updated and relevant

You have:

  • A passion for the customer and digital development!
  • Both a strategic mind to state a clear vision, and a strong drive to actually make it happen
  • Several years of experience as a PO and experience of working with external suppliers.
  • Preferably worked with digiphysical experiences
  • Experience within UX, service design and user-centric development
  • Great collaboration, organizational and communication skills
  • Effortless communication skills in English, you’ll be working in international teams
  • Experience of agile processes and working with large corporations

Other:

Full time. Place: Scandic Headquarter at Norrtull, Sveavägen 167. Access: Immediately within possible notice period. Applications will be processed continuously.

 

If this sounds like you, we’d love to hear from you!

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