Director of Engineering, Application & Services

Are you an experienced leader within the SaaS space? Would you like to join Sinch in delivering global cloud communication services to global clients? Our platform is already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year. It can reach virtually every mobile phone on the planet in seconds or less and we are continuously adding services and functionality as we have our eyes set on being number one in the messaging industry.

We are proud (and humble!) looking at the journey we have already done and we know there is a lot more to come!Our Engineering department is organized with one Director for each Product Line we offer. Today they are SMS, Rich Messaging, Real Time Communications, Operator Software and Common Services, and we are now adding a new Product Line Applications & Services and looking for our new Director of Engineering to lead it.

The essence of the role

This new product line – Applications & Services – will develop and own our existing and upcoming SaaS application level services, including web applications for mobile marketing, chatbot design, content personalization, automated workflows, human chat and more.

As Director of Engineering Application & Services you have your own dedicated teams and work closely with your counterparts in Product Management and Operations to deliver new services and new features to our SaaS portfolio. You are responsible for all aspects of the software lifecycle and for the artefacts owned by your teams. You also work closely with peer Directors, Architects and Tech Leads to coordinate system wide initiatives and deliverables.

This is a high impact role offering you the opportunity to make use of your SaaS experience and innovative mindset to enable this product line to reach real scalability.

We use lean Kanban managed in JIRA for requirements and task level organization and quarterly OKRs to manage high level objectives and results. Technologies and tools used across Engineering include Java, Spring boot, Node.js, JavaScript, React, .NET, .NET core, PHP, Python, MySQL, Redis, Elastic Search, InfluxDB, Presto, Databricks, Spark, Grafana, Apache, Nginx, HA Proxy, K8S, AWS, CentOS.

As Our New Director Of Engineering Application & Services You Will

• Work closely with your peer in Product Management to agree on business value creation and corresponding roadmap as well as quarterly OKRs
• Drive, inspire and support your teams to ensure the delivery of quality applications and services in line with the roadmap
• Foster a culture of transparency, collaboration, innovative thinking and continuous improvement
• Drive the budget process for the team, manage OPEX to be within approved budget
• Manage people matters such as recruitment, sub-contracting, salary reviews, vacations and training plans needed to keep the team performing on par with best in industry

Who are you?

You are an experienced leader with great execution skills and ability to drive and motivate your teams to reach the set-out goals for your product line. You know how to guide virtual teams and inspire them to collaborate and execute with speed and quality on key priorities. You engage naturally and build trust with teams and internal stakeholders by creating clarity, providing support and instilling teams with energy and a can-do mindset as well as through demonstrating ownership and accountability.

In Order To Contribute To This Role You Have

• At least 10 years’ experience from leading roles in software engineering organizations and projects
• Solid understanding of current best practices in SaaS software engineering field, from requirements engineering to continuous deployment practices
• Successful track record of direct responsibility for business-critical deliverables
• In depth understanding of Agile, Scrum and/or Kanban processes
• Self-experienced background in software development and/or quality assurance
• Degree in Software Engineering, Computer Science or equivalent background

You’ll Stand Out from The Crowd If You Have

• Experience from building SaaS for mobile messaging, mobile communications, mobile marketing, or the chatbot/NLP space
• A proven track record leading distributed and virtual teams