Technical Support Specialist for Qbtech – a global market leader

Qbtech Stockholm

Company

Role

Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Their vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment.

Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients. The IT team is the main focus of these investments.

”We are transforming healthcare!”

About the Role

We are looking for a skilled technical support specialist with good problem-solving abilities. The duties include helping existing customers with questions regarding the technical aspects of Qbtech’s products and to manage production, shipping and returns of systems to customers. As Technical customer support you will have real time communication via phone and email. You will also work with system preparation that includes quality checks of software & equipment by following well established processes. Outside of these tasks you will also provide support to Qbtech internally by taking part in the work of improving our digital workplace (communication tools, file sharing, automation etc.)

This role is a part of the global support team meaning you will act in an international environment. 

Essential Duties and responsibilities

  • Swift response to customer tickets as they arrive via email and phone
  • Technical support and troubleshooting of questions from customers and Qbtech staff
  • Installing and configuring the software to ensure usability
  • Running quality control checks on systems and equipment following SOP (standard operating procedure) protocol
  • Timely shipping of systems and customer requests

Who are you?

To be successful in this role we think you have a knack for problem solving. You are proactive as a person, driven by continuous improvement. You are self-propelled and like to multitask as well as make things happen. 

We are looking for someone who has

  • A technical interest 
  • Excellent customer service skills
  • Experience from working as first- and second line support (onsite and offsite)
  • Excellent written and verbal communication skills in both Swedish and English
  • Software development experience is a plus
  • Familiarity with process and methodologies is preferred

What can Qbtech offer you?

At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services – globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company.

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