At Bonava we are not only building houses, but we are also creating homes and neighborhoods where people live their lives. As a CX/UX Design Lead, you will be part of Bonava’s continuous digitalization and actively contribute to the customer experience; guiding and empowering our customers to find, buy, and move into their new Bonava home. You will be part of a competent and autonomous team who are driving the customer experience, technology, and services on Bonava’s global digital platforms.
You will be part of a growing digital team with professionals and working with modern product development teams, with product owners, developers, UX, and a scrum master.
The Digital team is responsible for the development of new capabilities and functionality for all digital touchpoints throughout the whole customer journey.
You will work in an international context with our seven different markets, and in close collaboration with colleagues in sales, marketing, and customer service.
Bonava’s head office is located at Kungsholmen, Stockholm. Modern product development in an environment where you set your own limits.
As a CX/UX Design Lead, you will be part of the Group Digital team, working on enhancing the customer journey in terms of CX and UX. For example, you will:
To succeed in the role, you must have relevant academic education or equivalent knowledge acquired through previous work experience.
You have several years of experience in Design/CX/UX and have implemented a customer-centric change in a larger organization. You must also have experience in customer insight work and analysis of customer behavior.
It is advantageous if you have experience with a larger organization with customer-driven operations.
To be able to thrive in the role you need strong cooperation skills, the ability to communicate and convince others, and the ability to build and maintain networks within the organization. You are solution-oriented and have the ability to shift from a strategic level into the details.
You feel confident facilitating workshops and working meetings with different kinds of stakeholders. You must be able to communicate a vision and lead the change into new customer-oriented solutions and ways of working.
You will be given a high degree of freedom and thus you need to be able to drive your own work with a high degree of accountability.
Fluency in English is a must and fluency in Swedish is highly meriting.
Bonava is a leading residential developer in Europe with the purpose to create happy neighborhoods for the many. The company is the first residential developer in Europe to receive approval from the Science Based Targets initiative for its climate targets. With its 2,100 co-workers, Bonava develops residential housing in Germany, Sweden, Finland, Norway, St. Petersburg, Estonia, Latvia, and Lithuania, with net sales of approximately SEK 15.5 Bn in 2021. Bonava’s shares and green bonds are listed on Nasdaq Stockholm.
Read more at: https://www.bonava.se/
We look forward to your application!