Technical Operations Manager

About StickerApp

StickerApp is an e-commerce company in the digital printing sphere, with markets in the US, Japan, and all over Europe.

Through them, people can make custom stickers and labels, in a quick and easy way. Most of their customers are small business owners or artists, but they have all kinds of people using our services.

Since the start in 2006, they’ve grown to more than 100 employees. They have a small office in the US, but most of them work at their headquarters in Lomma.

”At StickerApp, it doesn’t matter who you are, just bring your love for fun and a kind heart”

About the Role

Currently, we are seeking a Technical Operations Manager to join the tech department at StickerApp. As a company, they are constantly working to improve the customer experience, the goal is not only to make the process of creating and ordering simple and smooth but also to make using their services fun and exciting. To continue being a leading force globally, this role is a critical pillar for them to put in place.

The role includes personnel responsibility for the tech department, which currently consists of approximately 16 people. This includes both developers and IT support who work in autonomous cross-functional teams. The teams are called Customer Journey, Operations, Technical Platform, and Production, and they interact broadly across the entire organisation.

Your Responsibilities

• Personnel Management – This includes tasks such as personal coaching/development, resource allocation, recruitment, organising training sessions, afterworks, etc.
• Budget Responsibility – This includes financial planning and reporting, cost and expense management, as well as developing and implementing financial strategies.
• Data Security and Compliance – This includes responsibilities for security controls and strategies, GDPR, PCI, monitoring, incident management, internal security training, and raising awareness about information security.
• Operations Management – This includes ownership of the operations team, operational strategy, monitoring and alarms, ownership of several IT policies, and related activities.

About you

We are looking for someone with a technical background and strong leadership skills. You have previous experience in operations, development, technical project management, or similar roles. However, the most important aspect for this role is your natural talent and passion for people and leadership.

As a leader, you are attentive and motivating towards your teams and understand the importance of growing and achieving things together. You have experience managing multiple points of contact, as this role involves interaction with various parts of the company as well as being the external point of contact for different vendors. Given that, in addition to personnel responsibilities, this role also includes operations-related duties, it is crucial that you have knowledge in that area. To fit into StickerApp’s culture, you should be humble and unpretentious.

More about StickerApp

At StickerApp they like to have fun, and being curiously creative is something they highly value. No matter your role at StickerApp, you’re just as important. Being a part of StickerApp means you’re the kind of person that asks “why not”, instead of “why”. One of those who doesn’t back away from a challenge, and is just as excited as them at what pace at which StickerApp is growing.

You will be based at StickerApp’s head office in Lomma, with the possibility to work from home two days a week. During the first period of introduction however, they need you to be working on-site. The position is full-time with a 6 months probationary employment.